Terms of Service for Willow Vale Orchards Ltd
Effective date: 11 July 2026
1. Introduction and acceptance of terms
These Terms of Service (the “Terms”) govern access to and use of the services provided by Willow Vale Orchards Ltd, a business operating as an orchard and associated agricultural service provider, with its principal address at Willow Vale Orchards, 18 North Street, Emsworth, Hampshire, PO10 7DD, United Kingdom.
By enquiring about, booking, purchasing, visiting, or otherwise using any service offered by Willow Vale Orchards Ltd, you confirm that you have read, understood, and agree to be bound by these Terms. If you do not agree to these Terms, you must not use the services.
These Terms apply to all customers, visitors, trade buyers, retailers, market traders, contractors, and any other persons or entities engaging with Willow Vale Orchards Ltd.
2. Scope of services
Willow Vale Orchards Ltd may provide one or more of the following services, subject to seasonal availability, weather conditions, crop yield, staffing, and operational constraints:
- Fresh seasonal fruit production;
- Orchard maintenance and pruning;
- Apple and pear harvesting;
- Local fruit supply for retailers and markets;
- Pressing fruit for juice production;
- Tree planting and orchard establishment; and
- Seasonal farm visits and group tours.
All service descriptions are provided in good faith. However, varieties, quantities, timing, and availability may vary depending on seasonal conditions and other factors outside the reasonable control of Willow Vale Orchards Ltd.
Willow Vale Orchards Ltd may refuse, suspend, or limit any service where it reasonably considers this necessary for safety, quality control, legal compliance, crop protection, biosecurity, or operational reasons.
3. User obligations and responsibilities
When using the services of Willow Vale Orchards Ltd, you agree to:
- Provide accurate, complete, and up-to-date information when making enquiries, bookings, orders, or other requests;
- Comply with all site rules, safety instructions, signage, and lawful directions given by staff;
- Act responsibly and take reasonable care for your own safety and the safety of others;
- Supervise children, vulnerable persons, and any individuals in your care at all times during visits, tours, or farm activities;
- Wear suitable clothing and footwear appropriate for rural, uneven, wet, muddy, or outdoor conditions;
- Not damage crops, trees, equipment, vehicles, buildings, fencing, or other property;
- Not interfere with orchard operations, machinery, livestock, or biosecurity controls, where applicable;
- Not enter restricted, operational, storage, or private areas without express permission;
- Respect neighbouring land, staff, other visitors, and third parties;
- Comply with all applicable laws and regulations relating to your use of the services.
You acknowledge that orchards and farm environments involve natural hazards, including uneven ground, mud, wet surfaces, insects, pollen, falling fruit or branches, agricultural machinery, vehicles, and seasonal weather conditions. Entry and participation are at your own risk, except to the extent that liability cannot lawfully be excluded.
If you are purchasing fruit or produce for resale, you are responsible for ensuring that your onward storage, handling, transport, labelling, and sale comply with all applicable legal and regulatory requirements.
4. Payment terms and conditions
Unless otherwise agreed in writing by Willow Vale Orchards Ltd, all prices are stated in pounds sterling (GBP) and may be subject to applicable taxes, fees, or charges.
Payment terms may vary depending on the service type and customer category. In the absence of a written agreement, payment is due:
- Immediately for retail purchases, farm visits, tours, and point-of-sale transactions;
- On or before delivery for local fruit supply, unless credit terms have been expressly approved in writing; and
- In accordance with any quotation, invoice, booking confirmation, or service agreement for orchard maintenance, pruning, tree planting, or other contracted services.
Willow Vale Orchards Ltd reserves the right to require a deposit, advance payment, or part payment for bookings, bulk orders, custom services, or peak-season work. Deposits may be non-refundable except where required by law or expressly stated otherwise in writing.
If payment is not made on time, Willow Vale Orchards Ltd may suspend performance, cancel the booking or supply, recover reasonable collection costs, and charge interest on overdue amounts to the extent permitted by law.
Where a quotation is provided, it remains valid only for the period stated in the quotation, or if no period is stated, for a reasonable period in light of seasonal and market conditions. Quotations are not binding until accepted by Willow Vale Orchards Ltd.
5. Cancellation and refund policy
Cancellations and refunds are handled in accordance with the nature of the service, timing of cancellation, and any specific written agreement between the parties.
In general:
- Retail produce purchases are non-refundable unless the goods are defective, not as described, or otherwise required to be refunded under applicable law;
- Bookings for seasonal farm visits and group tours may be cancelled by the customer subject to any stated notice period and cancellation fee;
- Custom agricultural work, including orchard maintenance, pruning, tree planting, and establishment services, may be subject to a cancellation charge to cover committed labour, equipment, planning, and materials;
- Harvesting, pressing, and supply arrangements may be non-cancellable once work has commenced or crops have been allocated, prepared, or processed.
Where Willow Vale Orchards Ltd cancels a service due to weather, crop conditions, safety concerns, disease, staff availability, or other operational reasons, it may, at its discretion, offer a rescheduled date, credit, substitute service, or refund of amounts paid for the cancelled portion, subject to applicable law and any pre-existing contractual arrangements.
No refund will be due for any cancellation, non-attendance, or curtailment caused by your failure to comply with these Terms, failure to attend on time, or unsafe conduct.
6. Liability limitations
To the maximum extent permitted by law, Willow Vale Orchards Ltd shall not be liable for any indirect, incidental, consequential, special, or punitive losses or damages, including loss of profit, loss of opportunity, loss of goodwill, business interruption, or loss of anticipated savings, arising out of or in connection with the services or these Terms.
Nothing in these Terms excludes or limits liability for:
- Death or personal injury caused by negligence;
- Fraud or fraudulent misrepresentation;
- Any other liability that cannot lawfully be excluded or limited.
Subject to the foregoing, the total aggregate liability of Willow Vale Orchards Ltd in relation to any claim arising from the provision of services shall be limited to the amount paid by you for the specific service giving rise to the claim, or such other amount as may be required by applicable law.
Willow Vale Orchards Ltd is not responsible for delays, crop failures, product variations, or service interruptions resulting from weather, pests, disease, supply shortages, transport issues, third-party acts or omissions, or other circumstances beyond its reasonable control.
Nothing in these Terms affects your statutory rights as a consumer, where applicable.
7. Intellectual property rights
All intellectual property rights in and to the name, branding, website content, photographs, text, designs, logos, documents, product descriptions, marketing materials, and other materials created or used by Willow Vale Orchards Ltd remain the property of Willow Vale Orchards Ltd or its licensors.
You may not copy, reproduce, distribute, modify, adapt, republish, display, or exploit any such materials without prior written consent, except to the extent permitted by law.
If you submit feedback, suggestions, testimonials, photographs, or content to Willow Vale Orchards Ltd, you grant Willow Vale Orchards Ltd a non-exclusive, royalty-free, worldwide licence to use, reproduce, modify, and display that content for business, promotional, operational, and administrative purposes, unless otherwise agreed in writing or prohibited by law.
8. Data protection and privacy
Willow Vale Orchards Ltd will process personal data in accordance with applicable data protection and privacy laws. Personal data may be collected and used to manage enquiries, bookings, orders, invoicing, customer service, safety, legal compliance, and business administration.
The types of information that may be collected include names, contact details, billing information, delivery information, booking details, dietary or access requirements, and communications relating to services.
Willow Vale Orchards Ltd may share personal data with trusted service providers, professional advisers, payment processors, delivery partners, and authorities where necessary for the purposes described above or where required by law.
Where legally required, you may have rights relating to your personal data, including rights of access, correction, deletion, restriction, objection, and portability. Requests or privacy-related enquiries should be directed to the contact details set out in these Terms.
Further information about data handling may be provided separately in a privacy notice, cookie notice, or similar policy issued by Willow Vale Orchards Ltd.
9. Force majeure
Willow Vale Orchards Ltd shall not be liable for any failure or delay in performing its obligations where such failure or delay results from events beyond its reasonable control, including but not limited to severe weather, frost, drought, flood, fire, storm, disease, pests, crop failure, machinery breakdown, labour shortages, industrial action, transport disruption, utility failure, war, civil unrest, government action, or legal/regulatory restrictions.
Where a force majeure event occurs, Willow Vale Orchards Ltd may suspend, modify, postpone, or cancel the affected service without liability, except for obligations that may not lawfully be excluded.
10. Changes to terms
Willow Vale Orchards Ltd may amend these Terms from time to time to reflect changes in business practices, service offerings, operational requirements, or legal obligations.
The updated Terms will take effect when posted, communicated, or otherwise made available to you, unless a later effective date is stated. Continued use of the services after any update constitutes acceptance of the revised Terms.
Where a material change affects a pre-existing booking or written agreement, the version of the Terms applicable at the time of booking or agreement shall apply unless the parties agree otherwise in writing or the change is required by law.
11. Applicable law and jurisdiction
These Terms and any dispute or claim arising out of or in connection with them, their subject matter, or their formation shall be governed by and construed in accordance with the laws applicable in England and Wales.
The courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms, except where mandatory law provides otherwise.
12. Contact information
If you have any questions, complaints, requests, or concerns regarding these Terms or the services provided by Willow Vale Orchards Ltd, please contact:
- Willow Vale Orchards Ltd
- Willow Vale Orchards, 18 North Street, Emsworth, Hampshire, PO10 7DD, United Kingdom
- Email: [email protected]
- Phone: +44 23 9247 5186
13. Severability clause
If any provision of these Terms is found by a court or competent authority to be invalid, unlawful, or unenforceable, that provision shall be deemed modified to the minimum extent necessary to make it valid and enforceable, or if that is not possible, it shall be severed from these Terms.
The remaining provisions shall continue in full force and effect.
These Terms constitute the entire agreement between you and Willow Vale Orchards Ltd regarding the subject matter described herein, unless supplemented by a separate written agreement signed or otherwise expressly accepted by Willow Vale Orchards Ltd.